Service Now Technical Support

Key Responsibilities

• Provide Level 1 and Level 2 support for ServiceNow, handling incidents, requests, and inquiries.
• Perform initial troubleshooting and resolve common issues; escalate complex cases with detailed diagnostics.
• Diagnose and fix platform issues involving configuration, workflows, data, performance, upgrades, and patches.
• Support and optimize JavaScript scripts (Client Scripts, UI Policies, Business Rules, Script Includes, Scheduled Jobs, Service Portal widgets).
• Maintain and troubleshoot integrations (REST/SOAP APIs, MID Server, Email Inbound, webhooks).
• Monitor platform health, performance, and availability using dashboards and alerts.

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Proven experience in ServiceNow support (Level 1 & 2) in enterprise settings.
• Strong JavaScript skills for client and server-side scripting.
• Hands-on experience with ServiceNow modules: Incident, Problem, Change, Request/Catalog

“Sanderson-iKas” is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)

Website: www.sanderson-ikas.hk